Privacy Policy

01Information We Collect

Depending on how you interact with KNA Catering Solutions, we may collect information such as:

• Your name and surname;
• Email address;
• Telephone or WhatsApp number;
• Delivery address;
• Event or venue address;
• Event date and time;
• Number of guests or meals required;
• Menu selections;
• Dietary requirements and food allergies;
• Information provided when requesting a quotation;
• Information provided through our contact form;
• Information contained in communications with us; and
• Payment or transaction information where required to process an order.

When you visit our website, certain technical information may also be collected automatically. This may include your IP address, browser type, device type, operating system, approximate location, pages visited, referring website and general website activity.

02How We Collect Information

We may collect personal information when you:

• Complete our contact or enquiry form;
• Request a quotation;
• Contact us by telephone, email or WhatsApp;
• Place an order;
• Make a catering booking;
• Provide information relating to an event;
• Provide dietary or allergy information; or
• Browse and interact with our website.

We generally collect personal information directly from you.

03How We Use Your Information

KNA Catering Solutions may use your personal information to:

• Respond to enquiries;
• Contact you regarding your enquiry;
• Prepare quotations;
• Process and manage orders;
• Confirm and manage catering bookings;
• Prepare meals according to your requirements;
• Arrange deliveries or collections;
• Communicate with you regarding your booking or order;
• Process or confirm payments;
• Respond to questions or complaints;
• Improve our website and services;
• Maintain appropriate business and accounting records;
• Prevent misuse, fraud or abuse of our website; and
• Comply with applicable legal requirements.

We will only use personal information for purposes that are compatible with the purpose for which it was collected or where otherwise permitted or required by law.

04Dietary and Allergy Information

Catering clients may provide information regarding dietary requirements, food allergies, intolerances or other food-related requirements.

This information is collected only where it is relevant to providing the requested catering service.

Information relating to a person's health or medical circumstances may constitute special personal information under POPIA. KNA Catering Solutions will take reasonable care when handling such information and will only use it for the relevant catering purpose or where otherwise permitted by law.

Clients should provide only the information necessary for us to safely and appropriately prepare the requested catering service.

Providing allergy or dietary information does not guarantee that food will be completely free from traces of an allergen. Clients with severe or life-threatening allergies should discuss their requirements with KNA Catering Solutions before placing an order.

05Contact Form

Our website contains a contact or enquiry form.

When you submit the form, we may collect the information you provide, such as your name, email address, telephone number and the contents of your message.

This information is used to respond to your enquiry, provide requested information, prepare quotations or otherwise assist you with the services you have requested.

Please do not submit unnecessary confidential or sensitive information through the contact form.

06Google reCAPTCHA

Our contact form uses Google reCAPTCHA to help protect the website from spam, abuse and automated submissions.

Google reCAPTCHA may collect technical and usage information, including information about your device, browser, IP address and interaction with the website, in order to determine whether a submission is being made by a human user or an automated system.

The use of reCAPTCHA is subject to Google's own privacy practices and terms.

For more information, please refer to Google's privacy policy and reCAPTCHA documentation.

07Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve its content, performance and user experience.

Google Analytics may collect information such as:

• IP address or information derived from your IP address;
• Device and browser information;
• Approximate geographic location;
• Pages visited;
• Time spent on pages;
• How you arrived at our website;
• Interactions with the website; and
• General usage and engagement information.

The information collected through Google Analytics is generally used in an aggregated or statistical manner to help us understand website traffic and improve our services.

Google may process information collected through Analytics in accordance with its own privacy policies and terms.

08WhatsApp

Our website provides a WhatsApp contact button that allows visitors to contact KNA Catering Solutions through WhatsApp.

When you choose to use this feature, you will be connected to WhatsApp, which is operated by a third party.

Any information you provide through WhatsApp, including your telephone number, name, messages, photographs or other information, may be processed by WhatsApp in accordance with its own terms and privacy policies.

KNA Catering Solutions only receives and uses the information made available to us through WhatsApp for legitimate business purposes, such as responding to enquiries, providing quotations and managing catering orders or bookings.

Please do not send unnecessary sensitive personal information through WhatsApp.

09Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device when you visit a website. They may be used to:

• Help the website function correctly;
• Remember certain preferences;
• Understand how visitors use the website;
• Measure website traffic; and
• Improve website performance and user experience.

Google Analytics and other third-party services used on the website may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10Sharing Personal Information

KNA Catering Solutions does not sell or rent your personal information.

We may share relevant information with third-party service providers where reasonably necessary to operate our business or provide services to you.

These may include:

• Website hosting providers;
• Website and IT service providers;
• Google and its relevant services, including Google Analytics and reCAPTCHA;
• WhatsApp/Meta where you choose to communicate with us through WhatsApp;
• Payment providers;
• Delivery providers;
• Accounting or professional service providers; and
• Government authorities or other parties where required or permitted by law.

We aim to provide third parties only with information reasonably necessary for the relevant purpose.

Third-party service providers may process personal information according to their own privacy policies.

11Payment Information

Where payment is processed through a third-party payment provider, your payment information may be collected and processed directly by that provider.

KNA Catering Solutions does not intentionally store complete credit or debit card details on its own website unless this is specifically required and lawfully permitted.

Third-party payment providers may have their own privacy policies and terms.

12Marketing Communications

KNA Catering Solutions may use your contact information to communicate with you regarding an enquiry, quotation, booking, order or other service you have requested.

Where we send promotional or direct marketing communications, we will do so in accordance with applicable law.

You may request that we stop sending direct marketing communications to you.

13Protection of Personal Information

KNA Catering Solutions takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes or otherwise as permitted by law.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate and legally permissible.

15Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where there is a lawful basis to do so;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Object to direct marketing; and
• Lodge a complaint regarding the handling of your personal information.

Certain legal exceptions may apply.

16Requests for Access or Correction

If you would like to request access to, correction of or deletion of your personal information, please contact KNA Catering Solutions using the contact details below.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

17Third-Party Websites and Services

Our website may contain links, buttons or integrations that connect to third-party websites or services, including WhatsApp and services provided by Google.

KNA Catering Solutions does not control the privacy practices of these third parties.

We recommend reviewing the relevant third party's privacy policy before providing personal information through their services.

18Children's Information

The KNA Catering Solutions website is not specifically directed at children.

We do not knowingly collect children's personal information for marketing purposes.

Where information relating to a child is required for a catering booking, such as dietary or allergy information, it should be provided by a parent, guardian or another person legally authorised to provide it.

19Changes to This Privacy Policy

KNA Catering Solutions may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.

The latest version will be published on this page and will include the date on which it was last updated.

20Contact Us

If you have questions about this Privacy Policy or how KNA Catering Solutions handles personal information, please contact us.

If you wish to make a request relating to your personal information, please clearly state the nature of your request so that we can assist you efficiently.

21Information Regulator

If you believe that your personal information has been handled unlawfully and you are unable to resolve the matter directly with KNA Catering Solutions, you may have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator's official website provides information regarding POPIA, data-subject rights and the process for lodging complaints.